FAQ

How soon will my order ship?

We priority-ship your lovingly-wrapped package on weekdays from our offices in Omaha, Nebraska. We love the U.S. Postal service, so look for your mail carrier within 4-7 days of your order! International shipping delivery times may vary between 2 and 6 weeks. We cannot be responsible for lost or stolen packages, so please specify a secure shipping address.

Is it okay if I need to return an item?

You can view our complete return policy here. We aren't happy unless you're happy, and if there is something wrong with an item you ordered, you can mail it back for an exchange or a full refund. Items must be in their original condition and received by Hello Holiday within 30 days of the original shipment. If your return is received after 30 days of purchase, we're happy to offer a store credit for the amount of your item, less shipping. We encourage you to contact us with any questions about fit or color before your purchase to ensure your satisfaction. Above all, if something's not right with your order, we are committed to doing whatever we can to get your day back on track to being wonderful. 

How do I make an exchange or return?

Contact us at info@helloholiday.com and we will send you a free return label for your garment. We can always help if you if you contact us through Twitter or Facebook, too. Just send us a shout and we'll make it right!

Do I need to make an account to place an order?

You can order from Hello Holiday as a guest. At the end of each order, you will have the option to create an account. Joining is cool because it will also include you on our once-in-a-while (it's not gonna be an annoying daily thing) mailing list where you can find out about new inventory, sales, and what's happening behind the scenes.

Can I purchase a gift card for a friend to use on your site?

You can purchase a gift card and it will be e-mailed to you for you to share with the recipient.

Do you offer gift wrap?

Yes. After placing your order, email us at info@helloholiday.com and we will coordinate gift wrap for you.

Do your products run true to size?

Always order your usual size unless it's indicated on the product listing that an items runs larger or smaller. We do our best in our individual product descriptions to provide measurements and sizing guidelines. If you have any specific questions about sizing, please don't hesitate to contact us through our contact form or send us a tweet. We would love to measure anything that you have questions about.

Does Hello Holiday ship overseas?

We love our international customers and we strive to offer the quickest shipping at the lowest prices around the world. We ship using USPS Priority International. We make every effort to mark packages correctly to lessen duties, taxes, and fees, which are the responsibility of the customer to pay.

What is the quickest way to your hearts?

Glazed old-fashioned donuts. (That was an easy one!)